![]() Paste in the copied text - right click and select paste.Double click on 'Path' to open the Edit String.Copy all the 'Value Data' - highlight text, right click and select 'Copy'.Double click on 'Path' name to allow you to 'Edit String'.Right click on the App Paths\outlook.exe and select 'New' > 'String Value'.In the 'Value Data' text box, Paste in the copied text - right click and select paste.Double click on 'Default' to open the Edit String window.click on 'Cancel' to close as you do not want to save anything.Copy all the 'Value Data' - highlight all text, right click and select 'Copy'. ![]() Double click on 'Default' name to open 'Edit String' window.On the right it will have two ab listed names (Default) and 'Path' both of type 'REG_SZ'.HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\thunderbird.exe.HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\outlook.exe.Right click on 'App Paths' and select 'New' > 'Key'.HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths.In Windows search type: Registry and select 'Registry Editor' to open. So do the following to see if that is the cause. ![]() It would be helpful to know what is the name of the management software program they are using. It is also possible that the program/ management software you are using has an in built option to look for 'outlook.exe'. ![]()
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